When You Suspect A Problem
Follow These Steps!
The Lee Myles Center Manager will ask a few questions to determine whether the vehicle can be driven to the center or if it is safer to dispatch a tow truck to have it brought in.
When the vehicle arrives at the center, a Free Lee Myles VIP Check will be performed to determine whether the problem is inside the transmission or is external to it or if there is any problem at all.
*Note: On occasion, because of electrical or electronic problems indicated, further diagnosis will be necessary to determine the cause and possible cure for the malfunction. In such situations the Center Manager will ask for approval to go ahead with a more in depth study of the problem. This may include the use of an electronic scanning device or other equipment designed for the purpose. There may be a charge for this diagnostic service, in which case the Center Manager will explain it in detail and ask for your authorization to continue.
If it is determined that the problem is external of the transmission, the Center Manager will recommend an appropriate course of action to resolve the problem. It may involve a repair to another part of the vehicle that either controls or has some influence on the function of the transmission.
If the transmission itself is found to be at fault the Center Manager may ask for authorization to remove it from the vehicle and disassemble it to determine the cause and the extent of the damage. There may be a charge for this service. If so, this charge will become part of the cost of the repairs when you decide which corrective service best suits your needs.
When the transmission has been fully disassembled the Technician will present the Center Manager with a “Worn and Damaged Parts Report” along with a “Breakdown of Labor Operations” which will be used to help calculate the actual cost to repair the transmission.
Once you have chosen the option that best suits your requirements, the repair, reconditioning, replacement, or rebuilding of the transmission will be completed. After the transmission has been reinstalled in the vehicle it will be road tested to confirm that the process has indeed solved the problem. You will then be informed that the vehicle is ready.
When you come to pick up your vehicle the Center Manager will once again go over, in detail, the procedure that was performed, the itemized invoice, and a complete explanation of the warranty and how you would go about getting service under it. Only when you understand all of the details and have no further questions will the process be considered complete.
You will be invited to bring the vehicle in for a re-check within the next two weeks to confirm that the transmission is functioning normally and that all questions and concerns have been addressed.